@import"https://fonts.googleapis.com/css2?family=Sora:wght@400;500;600;700&family=DM+Sans:wght@400;500;600&display=swap";:root{--primary: #1B4965;--cloud-blue: #E6F0F6;--signal-sky: #00A7E1;--bg: #FFFFFF;--surface: #E6F0F6;--fg-heading: #131E29;--fg-body: #2D3A45;--muted: #6B7A88;--border: #D6E2EC;--font-display: "Sora", system-ui, sans-serif;--font-body: "DM Sans", system-ui, sans-serif;--radius: 10px;--sidebar-width: 240px;--content-width: 720px;--success: #167553}*{margin:0;padding:0;box-sizing:border-box}html{scroll-behavior:smooth}body{font-family:var(--font-body);color:var(--fg-body);background:var(--bg);line-height:1.55;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.app{display:flex;min-height:100vh}.sidebar{width:var(--sidebar-width);flex-shrink:0;background:var(--surface);border-right:1px solid var(--border);padding:32px 20px;position:sticky;top:0;height:100vh;overflow-y:auto;display:flex;flex-direction:column;gap:6px}.sidebar-brand{font-family:var(--font-display);font-weight:700;font-size:18px;color:var(--primary);margin-bottom:28px;letter-spacing:-.02em}.sidebar-link{font-family:var(--font-body);font-weight:500;font-size:15px;color:var(--fg-body);text-decoration:none;padding:9px 14px;border-radius:8px;border-left:3px solid transparent;transition:background .15s,color .15s,border-color .15s;cursor:pointer;background:none;text-align:left;width:100%;display:block}.sidebar-link:hover{background:#00a7e114;color:var(--primary)}.sidebar-link.active{background:#00a7e11a;color:var(--primary);border-left-color:var(--signal-sky);font-weight:600}.main{flex:1;padding:48px 32px 80px;display:flex;flex-direction:column;align-items:center}.main-inner{width:100%;max-width:var(--content-width)}.hero{text-align:center;margin-bottom:36px}.hero h1{font-family:var(--font-display);font-weight:700;font-size:36px;color:var(--fg-heading);letter-spacing:-.02em;margin-bottom:8px}.hero p{font-size:16px;color:var(--muted)}.search-wrapper{position:relative;max-width:560px;margin:0 auto 48px}.search-icon{position:absolute;left:16px;top:50%;transform:translateY(-50%);color:var(--muted);pointer-events:none}.search-input{width:100%;font-family:var(--font-body);font-size:16px;color:var(--fg-body);padding:14px 16px 14px 46px;border:2px solid var(--border);border-radius:var(--radius);background:var(--bg);outline:none;transition:border-color .2s,box-shadow .2s}.search-input::placeholder{color:var(--muted)}.search-input:focus{border-color:var(--signal-sky);box-shadow:0 0 0 3px #00a7e126}.category-section{margin-bottom:12px;scroll-margin-top:24px}.category-section+.category-section{border-top:1px solid var(--border);padding-top:40px;margin-top:40px}.category-heading{font-family:var(--font-display);font-weight:600;font-size:22px;color:var(--fg-heading);margin-bottom:16px;letter-spacing:-.01em}.accordion-item{border-left:2px solid transparent;transition:border-color .2s ease;padding-left:20px;margin-left:-20px}.accordion-item.open{border-left-color:var(--signal-sky)}.accordion-question{font-family:var(--font-display);font-weight:500;font-size:18px;color:var(--fg-heading);background:none;border:none;width:100%;text-align:left;padding:16px 0;cursor:pointer;display:flex;align-items:center;justify-content:space-between;gap:16px;transition:color .15s}.accordion-question:hover{color:var(--primary)}.accordion-item+.accordion-item .accordion-question{border-top:1px solid var(--border)}.accordion-caret{flex-shrink:0;color:var(--muted);transition:transform .2s ease,color .15s}.accordion-item.open .accordion-caret{transform:rotate(180deg);color:var(--signal-sky)}.accordion-answer{overflow:hidden;max-height:0;transition:max-height .25s ease}.accordion-answer-inner{padding:0 0 20px;font-size:16px;color:var(--fg-body);line-height:1.55}.empty-state{text-align:center;padding:60px 20px;color:var(--muted)}.empty-state h3{font-family:var(--font-display);font-weight:600;font-size:20px;color:var(--fg-heading);margin-bottom:8px}.contact-footer{text-align:center;margin-top:64px;padding-top:40px;border-top:1px solid var(--border)}.contact-footer p{color:var(--muted);margin-bottom:16px}.contact-btn{font-family:var(--font-body);font-weight:600;font-size:15px;color:#fff;background:var(--primary);border:none;padding:12px 28px;border-radius:var(--radius);cursor:pointer;transition:background .2s}.contact-btn:hover{background:#154062}.sidebar-label{padding:0 14px 5px;color:var(--muted);font-size:11px;font-weight:600;letter-spacing:.08em;text-transform:uppercase}.sidebar-support{margin-top:auto;padding:20px 12px 0;border-top:1px solid var(--border)}.sidebar-support span{display:block;color:var(--muted);font-size:13px;margin-bottom:7px}.sidebar-support button{border:0;background:none;color:var(--primary);font:600 14px var(--font-body);padding:0;cursor:pointer}.sidebar-support button:hover{color:var(--signal-sky)}.ticket-page{min-height:100vh;background:linear-gradient(to bottom,var(--cloud-blue) 0,var(--cloud-blue) 250px,var(--bg) 250px)}.ticket-header{max-width:1120px;margin:0 auto;padding:28px 32px;display:flex;align-items:center;justify-content:space-between}.ticket-brand{color:var(--primary);font:700 18px var(--font-display);letter-spacing:-.02em}.back-link{display:inline-flex;align-items:center;gap:7px;border:0;background:none;color:var(--primary);font:600 14px var(--font-body);cursor:pointer;padding:6px 0}.back-link:hover{color:var(--signal-sky)}.ticket-main{width:min(100% - 40px,680px);margin:36px auto 80px}.ticket-intro{margin-bottom:34px}.ticket-eyebrow{color:var(--signal-sky)!important;font-size:13px!important;font-weight:700;letter-spacing:.09em;text-transform:uppercase;margin-bottom:8px}.ticket-intro h1,.ticket-success h1{color:var(--fg-heading);font:700 36px/1.2 var(--font-display);letter-spacing:-.025em;margin-bottom:10px}.ticket-intro p,.ticket-success>p{color:var(--muted);font-size:16px}.ticket-form{background:var(--bg);border-top:3px solid var(--primary);padding:36px 40px 40px;box-shadow:0 12px 32px #1b496517}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:20px}.form-field{display:flex;flex-direction:column;gap:7px;margin-bottom:22px}.form-field label{color:var(--fg-heading);font-size:14px;font-weight:600}.form-field input,.form-field select,.form-field textarea{width:100%;color:var(--fg-body);background:var(--bg);border:1px solid var(--border);border-radius:7px;padding:12px 13px;font:16px var(--font-body);outline:none;transition:border-color .2s,box-shadow .2s}.form-field select{min-height:48px}.form-field textarea{resize:vertical;min-height:140px;line-height:1.5}.form-field input:focus,.form-field select:focus,.form-field textarea:focus{border-color:var(--signal-sky);box-shadow:0 0 0 3px #00a7e124}.submit-ticket-btn{width:100%;min-height:48px;border:0;border-radius:8px;color:#fff;background:var(--primary);font:600 15px var(--font-body);cursor:pointer;transition:background .2s,transform .1s}.submit-ticket-btn:hover{background:#154062}.submit-ticket-btn:active{transform:translateY(1px)}.ticket-success{margin-top:100px;text-align:center;background:var(--bg);border-top:3px solid var(--success);padding:48px 40px;box-shadow:0 12px 32px #1b496517}.success-icon{width:52px;height:52px;margin:0 auto 20px;display:grid;place-items:center;border-radius:50%;color:var(--success);background:#e8f5f0}.ticket-number{margin:28px auto 30px;padding:18px;max-width:300px;background:var(--cloud-blue)}.ticket-number span,.ticket-number strong{display:block}.ticket-number span{color:var(--muted);font-size:13px;margin-bottom:3px}.ticket-number strong{color:var(--primary);font:700 24px var(--font-display);letter-spacing:.05em}.mobile-nav{display:none;position:sticky;top:0;z-index:10;background:var(--bg);padding:12px 16px;gap:8px;overflow-x:auto;-webkit-overflow-scrolling:touch;border-bottom:1px solid var(--border);white-space:nowrap}.mobile-nav::-webkit-scrollbar{display:none}.mobile-nav{scrollbar-width:none}.mobile-tab{font-family:var(--font-body);font-weight:500;font-size:14px;color:var(--fg-body);background:var(--surface);border:1px solid var(--border);padding:7px 16px;border-radius:100px;cursor:pointer;flex-shrink:0;transition:all .15s}.mobile-tab.active{background:var(--primary);color:#fff;border-color:var(--primary)}@media(max-width:768px){.sidebar{display:none}.mobile-nav{display:flex}.main{padding:32px 20px 64px}.hero h1{font-size:28px}.hero p{font-size:15px}.search-wrapper{margin-bottom:24px}.category-heading{font-size:20px}.accordion-question{font-size:16px}.accordion-answer-inner{font-size:15px}.category-section+.category-section{padding-top:28px;margin-top:28px}.ticket-page{background:linear-gradient(to bottom,var(--cloud-blue) 0,var(--cloud-blue) 220px,var(--bg) 220px)}.ticket-header{padding:20px}.ticket-main{width:calc(100% - 32px);margin-top:24px}.ticket-intro h1,.ticket-success h1{font-size:28px}.ticket-form{padding:28px 22px 30px}.form-row{grid-template-columns:1fr;gap:0}.ticket-success{margin-top:56px;padding:38px 22px}}